Helen Dickinson OBE, Chief Executive, British Retail Consortium:
“Retail searches in the UK grew by seven per cent in the first quarter of 2017, with those from smartphones increasing by 23 per cent in the same period. This points to the significance of retailers tailoring their online offering to suit both traditional browsing and mobile platforms in order to satisfy shoppers. Smartphone-ready sites and quick loading times are essential to holding customers’ attention and converting searches into sales.
“A closer look at the different areas of the UK shows that online searches from nations and regions beyond the centre are growing at a faster rate than urban hubs such as London, which actually saw a fall. Meanwhile, browsing activity from overseas remains strong, with countries as far flung as Estonia and large markets like Germany seeing particularly strong growth.
“Online sales now consistently make up over a fifth of total Non-Food retail sales at home, while the appetite for UK brands abroad is clear to see. Satisfying this interest from home and abroad, via computer or smartphone, is the key for UK retailers to make the best of their online offering.”
Martijn Bertisen, Retail Director, Google:
“In the first quarter of the year, digital continued to drive growth for our UK retailers. Retail searches steadily grew throughout the quarter post-Christmas, reaching 9% growth in March. Smartphone growth shows no sign of slowing down, with retail searches from mobile devices up 23% year-over-year, 7 percentage points higher than last quarter.
“Looking overseas, the EU continues to fuel growth in demand for UK brands. In particular, Eastern European nations like Estonia and Romania showed growth of more than 70% year-over-year from smartphones.
“Closer to home, we saw a slowdown in retail-related searches from Greater London, however there was an increasing appetite from the rest of the country, particularly on mobile. This highlights the importance of thinking local, we have seen up to 40% of searches on Google have local intent, as consumers are more likely to research their purchases online before visiting a store.”