Resilience and recovery of the retail industry

Covid-19 has accelerated the transformation that was taking place in retail. The virus has led to investment in new ways to reach customers and changed consumer behaviour and it is unlikely that things will go back to how they were before the crisis. This presents serious risks to some businesses but there are opportunities for the industry in the longer term. 

BRC is developing its thinking on what is needed to support the resilience of the industry as it emerges from the crisis, and its longer-term recovery. 

In this paper you can find out more details and share your thoughts to help shape our work.