The Winter edition of our quarterly online magazine for the retail industry, is out now for you to download and share with colleagues.

This quarter features insightful content from our members including articles focusing on, embracing digital transformation, protecting your business from rising threat and driving sustainable and lasting change.

 
DIGITAL SOLUTIONS
06

The product approach: The key to a successful digital transformation
Unlimint

10 The VIP code: Embracing personalised services for customer loyalty
Red Ant
08

Why a tech-enabled frontline is the recipe for standout service in 2023
Microsoft

12 Five ways retailers will embrace the data economy in 2023
Snowflake
BANKING & PAYMENTS
14

Despite a rocky year, BNPL remains strong
Chargebacks911

16 How retailers can unleash the power of pay to reach next-level commerce
FreedomPay
SECURITY & LEGAL
18

Worker protection Bill and third party harassment
Womble Bond Dickinson

24 Virtually identical: Legal considerations digital twins in the metaverse
DLA Piper
20

Trust is not enough to secure your supply chain
BlackBerry

26 How retailers can address the rising cybersecurity threat
Thales
22

Retailers: Get ready for protect duty
Aon

 
SUSTAINABILITY
28

7 next steps to net zero
Amber

32 Trading in France – EPR for textiles
Valpak
30

Using sustainable chemistry to develop safe consumer products
UL Solutions

 
THE FUTURE OF RETAIL
34

The new face of vertical distribution - a makeover that was long overdue
CMS

40 Parcel delivery: A modern-day miracle?
The MBS Group
36

The direct-to-consumer opportunity
Salsify

42 Price isn’t everything
Retail Connections
38

Can the promise of the metaverse support our high streets?
IBM

 
FROM THE BRC
44

High inflation and discounting drives Christmas sales
BRC

48 Digital Hub
BRC
45

Spotlight interview with BRC graduate
BRC


Thank you to all our Associate members who provided such interesting and valuable content for this quarter’s edition.
 

If you’d like to contribute to our next edition of The Retailer, coming out in the Spring, then check out our How To Guideand submit your synopsis via our online form. If you have any questions, please contact the team at  theretailer@brc.org.uk.