In response to the growth in violence and abuse against shopworkers, the BRC has worked in co-operation with the Suzy Lamplugh Trust to create an animation that can be used by any retailer to train their staff on how to deal with such threats.
A representative group of members worked on the messages and text alongside the BRC and Suzy Lamplugh Trust.
The material may be downloaded for use by anyone. There is also a leaflet that can be used to accompany the text, also developed for us by Suzy Lamplugh Trust.
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