DE-ESCALATION TRAINING
Summary
In response to the growth in violence and abuse against shopworkers, the BRC has worked in co-operation with the Suzy Lamplugh Trust to create an animation that can be used by any retailer to train their staff on how to deal with such threats.
A representative group of members worked on the messages and text alongside the BRC and Suzy Lamplugh Trust.
The material may be downloaded for use by anyone. There is also a leaflet that can be used to accompany the text, also developed for us by Suzy Lamplugh Trust.
Ways to share the video
1. YouTube
2. Embed code to your site
<iframe width="580" height="315" src="https://www.youtube.com/embed/GsLOeEBxrOk" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>