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National Retail Crime Steering Group

Violence and Abuse against Shop Workers

National Retail Crime Steering Group

Violence and Abuse against Shop Workers

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Employer

Section 3: Steps to take

As an employer you will need to check the following steps have been taken:

  • Reported the incident to Police i.e. 999, 101, online (Reporting section provides further guidance on how to do this)

  • Reported the incident via an internal reporting tool. Checked if any health and safety risk assessments or other documents need to be completed. Link to information on the Health and Safety Executive website here.

  • Employees have completed assigned training modules e.g. keeping safe, conflict management. For information on De-escalation training click here.